About Autobahn Security
Autobahn Security is a technology start-up with a vision to make cybersecurity and vulnerability management accessible to all businesses. Our SaaS product has been developed by some of the world’s finest cybersecurity researchers and experts. Our SaaS tool allows both cybersecurity experts and non-experts to embark on a journey to implement effective vulnerability management in their businesses.
Autobahn Security hiring is in full swing!! We are looking for a Customer Success Manager to support our customers in the transition from sales prospects to active users of our product. In doing so, you will focus on customer loyalty, customer retention, and building close, long-term customer relationships. At best, you will be working with your customers for many years.
- You will manage a portfolio of accounts with technical requirements.
- As the main contact of your customers, you ensure that they reach their goals and improve their cyber security posture.
- You focus on identifying, and developing customer potential and you care for customer retention.
- You build and maintain relationships in your accounts at all levels to create a pleasant, professional, and trusting experience.
- Experience in customer success or account management. Ideally in a B2B SaaS start up’s
- Strong organizational, communication, and presentation skills at all levels, including upper management.
- You have a passion for adding value and helping your customers succeed, building and growing customer relationships.
- Proven ability to deliver world-class service through effective task management, including your ability to manage, understand and prioritize multiple functions (service, technical, relationships) simultaneously.
- Strong desire to follow and improve processes to ensure consistent output and customer success.
- Empathy and a guide to your customers as a Customer Success Manager.
- Excellent communication skills in English and German language are mandatory
- Industry knowledge in cybersecurity is a bonus.
Perks & Benefits:
- This is a unique entrepreneurial opportunity to join the world of SaaS Cybersecurity in Berlin
- You will have a high degree of freedom to contribute to the growth of Autobahn Security and the opportunity to extend your proven leadership skills, working closely in an international environment with seasoned entrepreneurs
- Flat hierarchy – we value everybody’s input and contribution
- Urban Sports Club membership
- BVG Pass (Public Transportation)
We are looking forward to receiving your application.